Privacy Policy
Who we are FWRD Knowledge LLC (we, us, our) is a company registered in Sharjah Media City, Sharjah, UAE under the formation number 2115876.
You can get in touch with our Data Protection Officer by writing to The Data Protection Officer at our address above or by email info@fwrdknowledge.com.
Managing your personal information This privacy policy sets out how we collect, use and protect any information that you give us when you use our website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.
This privacy policy is effective from 5th of January 2022.
We respect your privacy and so promise to:
Use your personal information to only provide you with information or service you have requested Keep your data safe, secure and process it in a secure way Assist you to change your mind at any time about the communications you have registered to receive Why do we collect, use and process your personal information? We need to collect data and personal information from you to provide you with the information and services you request from us.
What information do we collect? We may collect the following information:
Name Email address Phone number Job title Company name Information about the services we provide to you Bank account and payment details We use this personal information we collect to:
Manage and provide our services to you Verify your identity Improve our services Every time you visit our website, we may also automatically collect the following information:
Technical information including: The Internet Protocol (IP) address used to connect your computer to the Internet Browser type and version Log in details to our website Time zone settings Browser plug-in types and versions Operating systems and platforms, etc Visit information including: Uniform Resource Locators (URLs) of the websites that you came through to our website and which pages you visited (including date and time) Our website page response times Download errors Length of visits to pages Visit duration Page interaction information Methods used to exit our site What do we do with the information we collect? We require personal information to process your request/s and provide you with a better service. In particular:
For internal record keeping To process payment from you To improve our products and services To send you marketing emails about events, training courses or other information which we think you may find interesting We are the sole owners of the information collected on this site and we only have access to the information you voluntarily provide. We will use your information to respond to you, regarding the reason you contacted us and we will not sell or rent this information to anyone.
Where your information is stored? Your data is stored on secure servers operated by us and will be managed using the robust security measures described below.
Your data may also be saved with trusted third parties solely for the purposes you have provided it to us.
Your personal information may be copied or transferred by us or our trusted third-party data processors outside of the EU. We take steps that, in the event, your personal information is stored outside the EU, controls are in place to protect in accordance EU and UK data protection and privacy regulations.
Security and storage of your information We will keep your personal information safe and secure.
When you give your personal information to us, we will process and use that data in accordance with our responsibilities under the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679) and other relevant legislation.
If you provide payment information, we create payment instructions and pass them to our payment gateway provider in a secure manner. We do not retain your payment details.
To prevent unauthorized access, maintain data accuracy, and ensure the correct usage of information, we monitor and adjust our physical, electronic, and managerial procedures to safeguard and secure your personal data whilst in our care, or in the care of any outside suppliers with whom we may contract to process your data on our behalf. Any third party suppliers are under strict contractual terms to mirror the security policies we currently have in place.
How long we keep your information Whenever we collect or process your personal data, we’ll only keep it for a period of 24 months or for as long as we have a legitimate reason to contact you. We continually review the data records we have and should we learn that we have not received contact from you, we will ask if you wish to keep hearing from us. If we do not receive a reply or opt in, we will remove your data.
Should you wish for us to remove your data at any time, please contact info@fwrdknowledge.com and we will remove it.
Your rights Under GDPR regulations, you have rights regarding your personal information we retain. Please email info@fwrdknowledge.com with requests regarding any or all of your rights.
The right to be informed We inform you about how we manage your information in our privacy policy.
The right of access You are entitled to know what information we have regarding you.
The right to rectification You are entitled to have the information regarding you corrected if it is inaccurate or incomplete.
The right to erasure You have the right to request we remove your personal information.
The right to restrict processing You have the right to block or suppress processing of your information we manage.
The right to data portability You are able to transfer or copy your information from one IT environment to another, safely and securely.
The right to object You may object to how we manage your information by contacting us.
Rights in relation to automated decision making and profiling You have the right not to be a subject of a decision based on automated processing.
Further information can be found on the: We may ask you to provide us with sufficient information so that we can be sure of your identity.
If you would like to proceed with a request to see what data we hold about you, please email info@fwrdknowledge.com.
We hope you will benefit from all the communications we send to you but if at any time you change your mind, you may unsubscribe. If you have given us permission to contact you and you change your mind, please email info@fwrdknowledge.com, let us know and we’ll unsubscribe you.
If we do not hear from you, we will assume that the information you provide to us is accurate and up-to-date and that you are happy for us to continue to use the information to send you any communications you have requested.
Privacy Shield Compliance We comply with the EU-US Privacy Shield Framework as published by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.
FWRD Knowledge LLC has certified adherence to Privacy Shield. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.
To learn more about the Privacy Shield program and to view our certification page, please visit:
https://www.privacyshield.gov/ In compliance with the EU-US Privacy Shield Principles, we commit to resolving complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy, please contact us via email email here info@fwrdknowledge.com.
We have further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed, please visit: www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information or to file a complaint.
Finally, and under limited circumstances, EU individuals with unresolved complaints may direct them to the Privacy Shield Panel, a binding arbitration mechanism.
The Federal Trade Commission has jurisdiction over our compliance with the Privacy Shield and is subject to the investigatory and enforcement powers of the Federal Trade Commission. We may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. We acknowledge our potential liability in cases of onward transfers of Privacy Shield data to third parties.
Other websites Our privacy policy does not apply if you follow a link from our site to another third party website. We are not responsible for the handling of your personal information on any third party websites, which will have their own privacy policies.
Use of Cookies We use cookies to distinguish you from other users of our website and to help us improve your experience of our website and our services. For detailed information regarding the cookies we use and the purposes we use them for, please refer to our: Cookie Policy Google Invisible reCAPTCHA We use Google Invisible reCAPTCHA on our website to help prevent spam and abuse. By visiting our website you agree to us collecting hardware and software information, such as device and application data and the results of integrity checks, and sending that data to Google for analysis.
Changes to this website privacy policy This privacy policy was published on 22nd of September 2020 and last updated on 5th of January 2022.
We may change this privacy policy from time to time. When we do, all changes to this privacy policy will be published on this page. Check this page from time to time to ensure that you remain happy.